Frequently Asked Questions
For more information on our products and services please read our Frequently Asked Questions below. If you can’t find what you’re looking for please contact one of our team and we will be happy to help.
Commonly Asked Questions About Repairs and Replacements
Why has my double glazed unit misted/steamed up?
The most probable cause of Misted, Cloudy, Blown or failed units is poor installation. South facing Double Glazed units are more likely to fail due to expansion and contraction in the summer & Winter months. If a glass unit is not supported adequately, then the two panes of glass will move over a period of time, causing the unit to mist/condensate or steam up. We always explore the probable cause of unit failure and address the problem to prevent future issues with the replacement unit.
How do you or I know if my current glass is energy saving?
Since April 2001, all new window installations have been required to supply a minimum of ‘C’ Rated double glazed units, so the chances are they do. Unfortunately, due to cost, some unregulated installers are still installing standard glass units today. The only accurate way of detecting a heat-reflective coated surface is by using a specialised device which our engineers carry with them.
Why do I get condensation running down my glass and on to the inside window sill in the cold weather?
There can be a number of reasons for this. It is most likely that your double-glazed units are of a standard specification (Pre- April 2001) or have a small air space between the panes. By installing our ‘A’ Rated thermally efficient double-glazed units will definitely reduce or even remove your condensation problem altogether.
I've heard that some companies can remove the moisture from within the unit without the need for replacing, does it work?
No! A couple of companies did claim they could remove the moisture by drilling a hole in the glass and cleaning the inside of the unit (which is not possible with a toughened safety glass unit). They would then insert small desiccant moisture-absorbing balls to capture the returning moisture. This method is a very short-term solution and of a poor standard, it is no cheaper than replacing the unit altogether.
My conservatory roof is leaking, why?
I'm having problems locking my door/s?
This could be for a number of reasons, the most common problem is that the door has dropped. When originally installing the door the installer should of packed, or toe and heeled the door to prevent it dropping and catching on the locking keeps. Failure to address a locking issue will generally result in the door locking mechanism breaking, which can prove very costly.
Another company said I need a new window?
This is highly unlikely; we here this time and time again, remember, most companies still rely on new window installations to survive. Nearly every component on a window or door can be maintained, repaired or replaced. Our engineers will only ever offer you genuine and honest advice when discussing your glazing problems.
There is a draught and noise coming from my window, why?
The most likely problem is with the window hinges. Over a period of time and the lack of lubrication window hinges will break or wear. Faulty hinges can not be repaired and must be replaced as a pair with the correct size and stack height to suit the window system. Our engineers carry a extensive range of window hinges to suit the majority of applications. Ask about our 25 point glazing service to help prevent further problems.
Will installing energy efficient glass reduce my heating costs?
Most definitely, YES! The big advance in recent years has been the efficiency of the glass itself. By replacing your standard double-glazed units with our ‘A’ Rated energy efficient double-glazed units will reduce the heat lost through them by 75%, reducing your heating bills by up to 25%.
My window will not open, why?
This is probably down to the locking mechanism breaking internally. Generally, this will follow on from the window being difficult or tight to lock or maybe catching when closing. Like window hinges, locking mechanisms should be oiled on a annual basis to prevent failure. Our engineers carry a range of window locks on their vehicles for quick repairs. Ask about our 25-point glazing service to help prevent further problems.
I have leaded or Georgian bar glass designs, can you match it or remove altogether?
If you have an existing lead or Georgian bar design, we will match the current layout. Our highly experienced engineers will take all of the necessary measurements to ensure your replacement glass is identical to the original. We can also replace all of your current leaded glass units with modern energy-efficient clear glass throughout the property.
Can I add more security to my doors and windows?
There are a number of measures you can take to increase the security of your windows and doors. The most common method of entry currently is via lock snapping of a door barrel. If your doors have been installed before 2017 then they probably do not have Anti-snap locks fitted. We offer a range of additional security products which can be added to your current windows and doors.
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