Frequently Asked Questions
For more information on our products and services please read our Frequently asked questions below. If you can't find what you're looking for please contact one of our team and we will be happy to help.
Commonly Asked Questions about Repairs and Replacements
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The most probable cause of this is poor installation. South facing glass units are more likely to fail, due to expansion and contraction in the summer months. If a glass unit is not supported correctly, then the two panes of glass will move over a period of time, causing the unit to mist/condensate or steam up. We always explore the probable cause of unit failure and address to prevent future issues with the replacement unit.
Since April 2001 all new window installations have been required to supply a minimum of 'C' Rated double glazed units, so the chances are they do. Unfortunately due to cost, some unregulated installers are still installing standard glass units today. The only accurate way of detecting a heat reflective coated surface is by using a specialised device which our engineers carry with them.
There can be a number of reasons for this. It is most likely that your double glazed units are of a standard specification (Pre- April 2001) or have a small air space between the panes. By installing our 'A' Rated thermally efficient double glazed units will definitely reduce or even remove your condensation problem all together.
No! A couple of companies did claim they could remove the moisture by drilling a hole in the glass and cleaning the inside of the unit (which is not possible with a toughened safety glass unit). They would then insert small desiccant moisture absorbing balls to capture the returning moisture. This method is a very short term solution and of a poor standard, it is no cheaper than replacing the unit altogether.
The majority of conservatory roof leaks are due to panels slipping. Again, this is normally down to installer error and poor training. Conservatory roofs are designed to meet and exceed the most extreme weather conditions the U.K has to offer. Unless a roof has been leaking from day one then the probable cause is something has moved, generally this is the glazing panels sliding down or swinging left/right.
This could be for a number of reasons, the most common problem is that the door has dropped. When originally installing the door the installer should of packed, or toe and heeled the door to prevent it dropping and catching on the locking keeps. Failure to address a locking issue will generally result in the door locking mechanism breaking, which can prove very costly.
This is highly unlikely, we here this time and time again, remember most companies still rely on new window installations to survive. Nearly every component on a window or door can be maintained, repaired or replaced. Our engineers will only ever offer you genuine and honest advice when discussing your glazing problems.
The most likely problem is with the window hinges. Over a period of time and the lack of lubrication window hinges will break or wear. Faulty hinges can not be repaired and must be replaced as a pair with the correct size and stack height to suit the window system. Our engineers carry a extensive range of window hinges to suit the majority of applications. Ask about our 25 point glazing service to help prevent further problems.
Most definitely, YES! The big advance in recent years has been the efficiency of the glass itself. By replacing your standard double glazed units to our 'A' Rated energy efficient double glazed units will reduce the heat lost through them by 75%, reducing your heating bills by up to 25%.
This is probably down the locking mechanism breaking internally. Generally this will follow on from the window being difficult or tight to lock or maybe catching when closing. Like window hinges, locking mechanisms should be oiled on a annual basis to prevent failure. Our engineers carry a range of window locks on their vehicle from quick repairs. Ask about our 25 point glazing service to help prevent further problems.
If you have a existing lead or Georgian bar design, we will match the current layout. Our highly experienced engineers will take all of the necessary measurements to ensure your replacement glass is identical to the original. We can also replace all of your current leaded glass units for modern energy efficient clear glass throughout the property.
Can I add more security to my doors and windows?
There are a number of measures you can take to increase the security of you windows and doors. The most common method of entry currently is via lock snapping of a door barrel. If your doors have been installed before 2017 then they probably do not have Anti-snap locks fitted. We offer a range of additional security products which can be added to your current windows and doors.
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